Returns & Exchanges
At Pasticceria Papa, we take pride in the quality of our authentic Italian pastries and savory goods. Due to the perishable nature of our products, we offer replacements or credits for items that arrive damaged or do not meet our high quality standards.
Contact Our Team
Notify us within 24 hours of receiving your order by emailing our customer service team with your order number and details regarding the issue.
Provide Documentation
Attach clear photographs of the product and its packaging to help our pastry chefs assess the quality concern or transit damage.
Quality Assessment
Our team will review your claim immediately to determine if a replacement, store credit, or refund is appropriate based on our food safety protocols.
Resolution
Once approved, we will prioritize a fresh replacement for local delivery or process a credit to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing